Pilgrim Rehabilitation and Skilled Nursing Center earns perfect result on Department of Public Health survey

NEWS RELEASE: For immediate release

CONTACT: Paul Hopkins
Berkshire Healthcare Systems, Inc.
P.O. Box 2489
Pittsfield, MA 01202

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Pilgrim Rehabilitation and Skilled Nursing Center earns perfect result on Department of Public Health survey

PEABODY, MASS. (March 3, 2016) – Pilgrim Rehabilitation and Skilled Nursing Center passed a recent Massachusetts Department of Public Health survey with no deficiencies, indicating perfect compliance with stringent state standards for skilled nursing care. It is Pilgrim’s second deficiency-free survey in five years.

A deficiency-free result in the state’s rigorous annual examination is one of the top indications of excellence for nursing facilities. In perhaps the most regulated industry within the Commonwealth of Massachusetts and across the nation, nursing facilities are thoroughly surveyed and rated on core criteria including quality care, safety, administration, food service, nursing care and patient rights.

The unannounced inspections by representatives from the DPH are conducted annually, nine to 15 months following the prior survey. This evaluation, conducted by a team consisting of at least one registered nurse and social worker, includes a review of residents’ and patients’ clinical records, a thorough tour of the facility, and interviews with residents, patients, family members, and staff members.

This honor is the most recent in a series of outstanding accomplishments by Pilgrim that includes its Silver – Achievement in Quality Award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), based on the criteria of the Baldrige Performance Excellence Program. Other recent accolades include Pilgrim’s customer satisfaction rating in the top 4% in the nation, and employee satisfaction that ranks in the top 9% in the nation., as measured by My InnerView and National Research Corporation.

“Our Pilgrim team members dedicate themselves daily to excellence and compassion, and to improving the quality of life for our residents,” said Pilgrim Administrator Tara Gibney. “Our teamwork supports the highest degree of service and care for our residents. It is an honor to have the Department of Public Health recognize our wonderful staff for their efforts, and acknowledge their hard work and commitment.”

Berkshire Healthcare President Bill Jones called the survey results “a tremendous accomplishment in clinical quality and one of the highest accolades a skilled nursing facility can receive.”

Pilgrim Rehabilitation and Skilled Nursing Center of Peabody, MA is a CMS-rated four-star, not-for-profit organization that has been caring for people on the North Shore area since 1965. Pilgrim has been awarded national Excellence in Action awards from MyInnerView for employee satisfaction ratings and customer satisfaction ratings. Conveniently located off Route 128, less than a mile from Northshore Mall and close to Beverly, Salem and Union Hospitals and the Lahey Clinic, Pilgrim Rehabilitation and Skilled Nursing Center provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, and respite care in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. Pilgrim Rehabilitation and Skilled Nursing Center has been recognized by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) with both the Bronze - Commitment to Quality award and the Silver - Achievement in Quality award, the first two steps toward the Gold -Excellence in Quality recognition. Pilgrim Rehabilitation and Skilled Nursing Center is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. Pilgrim Rehabilitation and Skilled Nursing Center accepts Medicare, Medicaid, and a variety of private and managed care insurances, as well as private funds. Pilgrim is owned by Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. For more information, visit www.pilgrimrehab.org.

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